1. What cleaning services do you offer?
We offer a wide range of cleaning services, including regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and more. Our services are tailored to meet your specific needs.
2. How do I book your cleaning services?
Booking our services is easy! You can book online through our website or give us a call. Our friendly customer support team will guide you through the process and help you schedule a convenient cleaning appointment.
3. Are your cleaners trained and experienced?
Yes, our cleaning team consists of highly trained and experienced professionals. They undergo thorough background checks, receive regular training, and are equipped with the latest cleaning tools and techniques.
4. Is your cleaning service insured and bonded?
Absolutely. We are fully insured and bonded, providing peace of mind for both our clients and our team. Your property and our cleaners are protected.
5. What is your pricing structure?
Our pricing is competitive and transparent. We offer flexible pricing options, and the cost of our services may vary based on the size of your property, the scope of the cleaning required, and the frequency of service. You can request a free quote online or by contacting us.
6. Do I need to provide cleaning supplies and equipment?
No, you don’t have to worry about providing cleaning supplies or equipment. We bring our own professional-grade cleaning products and tools to ensure the best results.
7. Can I trust your team with my keys and access to my property?
Yes, you can trust us. Our team is trained to handle keys and access to properties with the utmost care and confidentiality. We prioritize security and privacy.
8. What areas do you serve?
We proudly serve Fountain Hills. Our service areas are all of Fountain Hills and parts of East Scottsdale.
9. What if I need to reschedule or cancel a cleaning appointment?
We understand that plans can change. If you need to reschedule or cancel an appointment, please contact us at least 24 hours in advance, and we will be happy to accommodate your request.
10. How can I provide feedback or address concerns about the cleaning service?
We welcome your feedback and take it seriously. You can provide feedback through our website or contact our customer support team directly. If you have any concerns, we’ll address them promptly to ensure your satisfaction.
11. What safety measures do you have in place during the COVID-19 pandemic?
We take COVID-19 safety seriously. Our team follows all recommended safety guidelines, including wearing masks, using sanitizing products, and practicing social distancing to protect you and our cleaners.
If you have additional questions or specific inquiries, please don’t hesitate to reach out to our customer support team. We are here to provide top-notch cleaning services and address any concerns you may have.
12. Do I have to be home while the cleaning is being performed?
It is entirely up to you, we do prefer if the client is not home so our technicians can perform quicker and more time efficient. If you are not home we can use a copy of the house key which we have a safe locked space for or a code for the door/garage that is protected online by 2FA.
13. Do you clean windows?
We do not clean windows.
14. Are there cleaning tasks you will not do?
We cannot clean harmful biohazards such as human or animal waste and urine due to health and safety regulations.